Guest Journey
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Guest Journey

From first click to first serve · last 7 days.

Visitor-to-leader funnel
Website visits
371
Plan a Visit
11 · 3.0%
Attended
9 · 82%
Kids check-in
5
Followed up 48h
5 · 56%
Second visit
4 · 44%
Small group
2
Serving
1
Membership
1
Bottleneck: follow-up within 48 hours sits at 56%. Guests followed up within 48h return at 2.3× the rate of those who aren't.
Second-visit rate
64%
Best week this year
Avg days to 2nd visit
14
↓ from 23 in spring
Follow-up queue27 waiting
The Nguyen familyVisited Jul 12 · 2 kids checked in
4 days waiting
Rachel AdeyemiVisited Jul 12 · came via Instagram
4 days waiting
Tom & Ellie ParkVisited Jul 5 · asked about small groups
11 days waiting
Devon CarterVisited Jun 28 · second visit already
Ready for group invite
View all 27 →